Terms of Trade

Payment

HEALTH & SPORTS CLINIC accepts payment by VISA, Mastercard and American Express. All amounts are in DKK. Danish kroner and include VAT.

HEALTH & SPORTS CLINIC uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

Delivery

THE HEALTH & SPORTS CLINIC delivers on all weekdays.

We send packages with Dao, Postnord and Bring.

Right of complaint

There is a 2-year warranty period according to the Danish Sales Act. Our warranty applies to defects in materials.

The complaint does not apply to errors or damage caused by incorrect operation of the product.

HEALTH & SPORTS CLINIC will cover return costs to a reasonable extent.

When returning

Enquiries and complaints should be sent to:

HEALTH & SPORTS CLINIC
Ulrikkenborg Square 10E
2800 King's Lyngby

Packages sent on delivery will not be accepted.

Refund

If a refund has been agreed, please send us your bank details so that we can transfer the agreed amount.

Right of withdrawal

There is a 14-day full right of return on items purchased in our Webshop. The period is calculated from the day you receive the order.

You must bear the return costs yourself.

Cancellations must be notified to us no later than 14 days after purchase and you must return the shipment no later than 14 days after cancellation.

The notification must be given by email to klinikken@hiklin.dk. In the notification, you must clearly inform us that you wish to exercise your right of withdrawal.

The condition of the item when you return it.
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, properties and functioning of the goods. In other words – you can try the goods in the same way as if you tried them in a physical store.

If the item has been tried on beyond what is described above, we consider it used, which means that if you cancel the purchase, you will only receive a portion or none of the purchase amount back, depending on the commercial value of the item.

To receive a full refund, you must do the same as you would in a physical store. You may try the item out, but not actually use it.

Complaints options – overview and links:

If you have a complaint about a product purchased in our Webshop, you can send a complaint to:

Center for Complaint Resolution
The House of the Nominees, Toldboden 2
8800 Viborg

You can complain to the Center for Complaints Resolution via the Complaints Portal for the House of Appeals: https://kpo.naevneneshus.dk/

If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.

The platform is found here: http://ec.europa.eu/odr
If you file a complaint here, you must provide our email address: klinikken@hiklin.dk